Support.

How to reach us

Email support@afanasyevs.com. This is the support channel for the consolidation system; it is monitored on working days.

Response time

We answer within 48 hours of receipt, on working days, Central European Time. Requests that arrive over a weekend or a public holiday are answered on the next working day.

What to include

• The company name as it appears in QuickBooks Online.
• The date and time of the event, with the time zone.
• The Intuit request identifier (intuit_tid) if one was shown.
• What you expected to happen, and what happened instead.

The request identifier is the fastest route to an answer: it lets us find the exact call in our request log.

Service status

There is no public status page. If the service is unavailable, write to the address above and we will tell you what is happening and when it will be resolved.

Disconnecting

You do not need us to disconnect. Open the Apps page in QuickBooks Online and revoke access there. To have the extracted data deleted, write to the address above; we delete within 30 days and confirm in writing.

Security reports

If you believe you have found a vulnerability, write to the address above with the subject line “Security”. We will acknowledge and keep you informed until it is closed.